IT Administrator - Office/Ticket/Support/ms/kpi/1st line Support

it/ict/administration/support/ticket/1st line support

My client, a well known financial services company are looking for an IT administrator to work on a rolling contractual basis.

The team is in charge of the management and the follow-up of the infrastructure which monitors the production relying on +/-2500 Windows Servers and +/- 750 Linux/AIX/Solaris Servers spread into 3 data centres across Europe and provide Real Time alerting to support teams. It also includes monitoring of several IBM mainframes, links with network monitoring tools, performance and capacity monitoring system and HP Non-stop Servers.

Administrative tasks

- You will ensure the reception, the follow-up and the reporting the different requests coming from our internal customers (new monitoring requirements, agent installation, scenario implementation, ...).
- You will be also responsible of the communication and control the quality of the processes execution.
- Ticket monitering
- You will maintain the service documentation library
- In a continuous improvement mindset and in collaboration with the team leader, you will provide suggestions to improve the quality and the efficiency of the demand/supply processes.

Operational technical tasks (30% of the time)

- Execute technical operations following the procedures provided by the engineers
- Apply some first level support actions following the procedures provided by the second and third level of support.

Your profile:

- You have a proven interest in large IT environment;
- You are organized, well structured, rigorous;
- You are a good communicator and fluent in English (write/oral);
- You have basic IT technical skills and/or knowledge
- You have good experience with MS Office (Word and Excel);