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Issue and Reporting Manager - Storm Lead

Eingestellt von Capita Resourcing

Gesuchte Skills: Client, Sap

Projektbeschreibung

Capita's key Utility client is currently recruiting for an Issue and Reporting Manager (STORM LEAD) to be based Crawley for 6 month initial contract.

The Storm Lead manages a key work stream within the Solution Realisation Consolidation team, ensuring the period immediately after go live of a release is carefully managed by effective identification and resolution of issues. This role joins together Business, Project and the other key stakeholders to communicate and agree efficient resolutions of issues and to assist in returning the B2C and SME businesses to their desired level of operations and positioned to deliver sustainable change and business benefits.

Part of the team responsible for assuring all Transformation releases, the post holder will be a key member of the team, providing expert guidance in issue resolution and undertaking Senior Stakeholder Management. The post holder will lead the Storm work stream, managing a team of Fix Analysts and guiding business and subject matter experts who have a "dotted line" responsibility to the Storm organisation. The Storm team dimensions will flex according to demands and currently range from 3 direct reports to 25 possible Storm team members.

The role holder is to chair a daily call with middle and senior management to discuss and raise issues that have arisen or that could potentially arise. The client needs someone who comes across confident and is able to deal with senior stakeholders. The role holder will be the point of escalation for all issues.

The client is looking for someone with

- Track record of supply utility for customers and compliance.
- Leading a team previous.
- Understanding of system architecture (SAP B2C)
- Operations and Process through systems
- Issue analysis
- Development of solution of issue

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, SAP Entwicklung

  • Skills:

    client, sap

Capita Resourcing