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Issue and Reporting Analyst

Eingestellt von Capita Resourcing

Gesuchte Skills: Support, Client

Projektbeschreibung

Capita's key Utility client is current recruiting for an Analyst to join their team, based in Exeter for a 6 month project.

As the Analyst, joining the project, you will be required to gather requirements or issues, and log them into a system and follow notifications, until said requirement or issue is through to the resolution end.

The analyst will be working directly with Business Analysts, on fact finding with regards to the issue or requirement, going through processes, and monitoring through to resolution. The issue will be sent to a central mailbox, and it will be your job to maintain the communication to stakeholders.

Scope of work:

Copy the details of issues raised to the mailbox to the issue log If the information is incomplete contact the raiser to gain the addition required information. Direct the issues to the correct Business Analyst Raise technical IT issues with the Service Desk by logging in the Service Desk Portal. Provide a daily status update (via Microsoft Excel or PowerPoint) on the top 30 priority issue for use in the daily support meeting Attend the daily support meeting, note actions for resolution and action owners. Contact action owners to make them aware of actions and chase for updates on previous day's actions. Review twice weekly issues not in the top 30 for status updates and next actions Organise the closure and acceptance of issues.

Mandatory Technical Skills Required:

The Analyst should be an enthusiastic self-starter, who is capable of working as part of a dynamic team in a fast-paced project environment. Able to chase and challenge outstanding actions to there completion. Good knowledge of Microsoft Outlook, Excel and PowerPoint.

CAPITA RESOURCING WELCOME APPLICATIONS FROM ALL SUITABLY QUALIFIED PEOPLE REGARDLESS OF GENDER, RACE, DISABILITY, AGE OR SEXUAL ORIENTATION.

CAPITA RESOURCING IS A TRADING NAME OF CAPITA RESOURCING LTD. SERVICES OFFERED ARE THOSE OF AN EMPLOYMENT AGENCY AND EMPLOYMENT BUSINESS. APPLICANTS WILL BE REQUIRED TO REGISTER WITH US.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Capita Resourcing