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IS User Support (USP) | Contract | Brussels

Eingestellt von Templeton and Partners

Gesuchte Skills: Support, Oracle, Java, Sql

Projektbeschreibung

IS User support person (USP)

Contract - 3 months +

Brussels

Competitive Daily Rates

Description of Tasks:

More specifically, the IS user support person will have to:

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Help and coach all end users of the Research and Innovation Family concerning the use of the information systems for the management of the multiannual programmes
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Whenever required, assist the end users in the configuration of the information systems
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Assist with the implementation and continuous improvement of ITIL processes, namely incident, problem and change management
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Whenever required, assist in application and end user acceptance test activities
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Provide any kind of user information (wiki, FAQs) and related business documentation and reporting concerning the IT applications.

Knowledge and Skills:

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In depth knowledge of information systems matters
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In depth knowledge in IS support and technical assistance matters
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Working experience of incident and problem management procedures (ITIL or equivalent)
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Strong capacity in preparing and writing user documentation and reports
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Ability to apply high quality standards
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Ability to participate in multi-lingual meetings, excellent communicator; good command of English is mandatory
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Capability of working in an international/multicultural environment
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Good knowledge of MS Office tools

Any expertise and experience in at least one of the following IT tools will be an asset: Oracle RDBMS/SQL, JAVA/J2EE, WEB-service technologies (eg SOAP), Coldfusion, PowerBuilder, IBM Rational tool set, Business Objects

Specific expertise

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Professional experience in IS support and technical assistance

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Templeton and Partners