IS Technician (Interim role)

IS TECHNICIAN (INTERIM ROLE)

3 MONTH INITIAL CONTRACT

£100 PER DAY

The role has been established to support the IS PMO in the delivery of service Requests to ECC customers and ensuring that requests are resolved effectively and customers are kept fully informed of their progress.

Working as part of a large team, the IS Technician will also to take on responsibility for managing some routine team tasks.

Key Accountabilities

- Ensure that customer Support Requests are responded to in a timely fashion, meeting the relevant service levels and targets.
- Analyse and clearly understand and document that the customer issue and identify the appropriate route for resolution within the service levels and targets set for the team.
- Own and manage customers' requests through to resolution or delivery or work closely with colleagues to pass requests on for resolution by staff with a different skill set, using existing processes and tools.

Knowledge, Skills and Experience

- Previous experience within a 1st/2nd line support desk environment would be desirable.
- A Levels or Business and Admin GNVQ, or equivalent by experience.
- Experience of communicating with a wide range of people, proven ability to deal effectively with customers.
- Ability to analyse customer needs over the telephone and to make own decisions within prescribed process regarding the action to be taken
- Be highly self motivated, able to maintain focus in a busy environment, with good attention to detail and a desire to ensure that a task is completed.

ESSEX COUNTY COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND VULNERABLE ADULTS, AND EXPECTS ALL EMPLOYEES AND VOLUNTEERS TO SHARE THIS COMMITMENT.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

Please note this role may be filled prior to the closing date.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.