IS Service Desk Team Leader/Service Desk Analyst Team Lead

IS SERVICE DESK TEAM LEADER/SERVICE DESK ANALYST TEAM LEAD

3 MONTH CONTRACT

UP TO £150 PER DAY

COUNTY HALL, CHELMSFORD

Over the last three years Essex County Council (ECC) has delivered over £300m of savings whilst working hard to improve services to our customers. ECC is now embarking upon the second phase of this transformation, which will see ECC complete the journey to become a commissioning-led, outcomes-based organisation.

An opportunity has arisen for an IS Service Desk Team Leader/Service Desk Analyst Team Lead to provide leadership and direction of the Service Desk team on a day to day basis. You will work closely with the Service Desk Manager and other Team Leaders to continuously improve the service provided by the Service Desk using analysis and data available in the team, with focus on improving the customer experience. The Service Desk Team Leader will also work closely with the broader IS Department and third party suppliers to provide an end to end Incident Management function

JOB PURPOSE
The Team Leader role will initially involve ensuring that all new processes and procedures
are fit for purpose and ensure that customer requests that pass through the Service Desk are meeting customer needs and exceeding SLA's. You will also be required to closely manage and develop staff as well as looking to continually improve the service offered by the desk Team Leaders will be expected to be involved in bringing new service in to the Service Desk as the scope of the service offered by the Service Desk expands.

SKILLS AND EXPERIENCE

- You will be able to demonstrate experience of leading an operational IT team supporting the following technologies;
- Active Directory
- Exchange Administration
- MS Office 2010
- Lync
- Sharepoint
- Multi platform applications
- ITIL Foundation Qualification
- Extensive use and development of IT Service Management Tools
- Experience of working to KPI's and SLA's
- Demonstrate the ability to input into CSI initiatives to streamline and improve services offered to our customers

If you are looking to work in a challenging environment and have a solid background of delivering excellent leadership and guidance within an ever advancing company, then do not hesitate and apply today.

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ESSEX COUNTY COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND VULNERABLE ADULTS, AND EXPECTS ALL EMPLOYEES AND VOLUNTEERS TO SHARE THIS COMMITMENT.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, color, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

As part of employment with Essex County Council should you role require a DBS check you will be required to register with the DBS Update Service.

The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained.

For further information on the DBS update service please visit the website.

PLEASE NOTE THIS ROLE MAY BE FILLED PRIOR TO THE CLOSING DATE.

IF YOU HAVE ANY QUERIES ON THIS ROLE, OR REQUIRE ANYTHING FURTHER PLEASE CONTACT THE WORKING FOR ESSEX TEAM, PLEASE QUOTE JOB REFERENCE NUMBER WE-EC17596

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.