IS Field Service Technician (m/w)

Aufgaben:

- handling physical  incidents and Request (2nd level on site intervention)

o     End-to-end handling of IMAC (Install, Move Add, Change) requests for Desktop/printers/software (incl. ordering process, …)
o    Repair interventions (hardware & Windows environment)
o    Various Software installations
- Advicer & Consulting for users on the best use of the IS (new and existing) tools and services

o    Listen to user requirements
o    Translate to IT needs
o    Assist & support during and after implementation
- Using of LAN/WAN infrastructure to be able to advice or use in troubleshooting situations
- Support of Migration projects for example(e.g. IP Phone deployment, Win7 migration, ..)
- Work with ITIL method of operating

Skills:

- 5 years experience in handling physical  incidents and Request (2nd level on site intervention)

o    End-to-end handling of IMAC (Install, Move Add, Change) requests for Desktop/printers/software (incl. ordering process, …)
o    Repair interventions (hardware & Windows environment)
o    Various Software installations
- Must be able to give advice & consult the user on the best use of the IS (new and existing) tools and services

o    Listen to user requirements
o    Translate to IT needs
o    Assist & support during and after implementation
- Basic understanding of LAN/WAN infrastructure to be able to advice or use in troubleshooting situations
- Experience with migration projects is a strong plus (e.g. IP Phone deployment, Win7 migration, ..)
- Good written/oral knowledge of English is a plus
- Is familiar with ITIL

Personal Skills:
o            Good communicator can speak the language of the user.
o    Diplomat
o    Can work independently, but will ask for help when required
o    Good organizer
o    Mature & responsable
o    Result driven
o    Outgoing personality, extravert
o    Service driven