IS Analyst

IS Analyst

Annual Salary - £22,443 - £28,922 (pro rata)

Full Time - 37 Hours per Week

6 Month Fixed Term Contract

Based in Chelmsford

The Information Services End User Computing Team has a great opportunity for a highly motivated IS Analyst working within our Systems Support Team. Your role will be to ensure that all support is performed with minimal business impact on the customer and within agreed Service Level Agreements. You will be expected to provide 1st and 2nd line technical support for Social Care Systems, taking ownership and resolving incidents/service requests in a professional and efficient way. You will fix issues either using remote management tools or on-site visit.

TO BE CONSIDERED FOR THE ROLE:

- You will have an excellent knowledge of Essex County Councils IT environment, with an awareness of the systems used to support Social care Case Management
- You will have a proven track record of learning new systems using resources available to you to aid learning with minimal supervision
- You must have at least 3 years experience of working in a large busy ITIL based IT department at 2nd line support level and a Microsoft certification would be desirable.
- You will have strong customer support skills, be passionate about technology and possess excellent troubleshooting skills.
- You must be a self-starter who is able to work with minimum supervision, is highly motivated and able to work in a pressurised environment and takes a proactive approach to dealing with their work load.

A full clean driving licence is required as you may be required to drive to various parts of the County from time to time.

If you require further clarification please contact the Working for Essex Team.

ESSEX COUNTY COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND VULNERABLE ADULTS, AND EXPECTS ALL EMPLOYEES AND VOLUNTEERS TO SHARE THIS COMMITMENT.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business.

Applicants will be required to register with us.