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IPT Senior Specialist
Eingestellt von Darwin Recruitment
Gesuchte Skills: Support
Projektbeschreibung
IPT Senior Specialist IPT, CUCM, UCCX, UCCE, Unity, CCNP
Responsibilities:
Responsible for recurring support and administration activities in the telephony environment to ensure service levels are met
Processes all reported incidents and call tickets, provides 2nd level technical support for telephony incidents
Manages and maintains voice component inventory
Coordinates and/or performs upgrades to telephony system components
Manages and administers auxiliary telephony components and third party applications
Coordinates with vendors and third party suppliers for external services
Run complex project at Regional (EMEA) Level on IPT and Contact Center area
Ability to troubleshoot complex issue on CUCM and UCCX/UCCE
Technical Knowledge Required:
at least 6 years of experience with Cisco CUCM v.6 and v.8
at least 6 years of experience with Cisco UCCX
Experience with Cisco Unity and Unity Express
Cisco CCNP Voice preferred
Language:
Good spoken and written English
Responsibilities:
Responsible for recurring support and administration activities in the telephony environment to ensure service levels are met
Processes all reported incidents and call tickets, provides 2nd level technical support for telephony incidents
Manages and maintains voice component inventory
Coordinates and/or performs upgrades to telephony system components
Manages and administers auxiliary telephony components and third party applications
Coordinates with vendors and third party suppliers for external services
Run complex project at Regional (EMEA) Level on IPT and Contact Center area
Ability to troubleshoot complex issue on CUCM and UCCX/UCCE
Technical Knowledge Required:
at least 6 years of experience with Cisco CUCM v.6 and v.8
at least 6 years of experience with Cisco UCCX
Experience with Cisco Unity and Unity Express
Cisco CCNP Voice preferred
Language:
Good spoken and written English
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges