IPT Engineer/Consultant

RESPONSIBILITIES:

* Manage the IP telephony/Legacy systems interface

* Manage daily administration of all IP telephony infrastructure

* Provide relevant reporting

* Oversee and ensure availability, scalability and resilience of Enterprise Voice Over IP (VoIP) infrastructure

* Ensure best practice in designs and site deployment plans/processes

* Document IP telephony network elements and devices

* Interface with IPMPLS teams for end to end support

* Provide technical support for IP Telephony issues

* Manage all incidents to resolution and document attendant problem tickets

* Manage PBX to VoIP cutovers

* Manage Installation of voice modules voice modules: desk phones, call manager, gatekeepers etc.

* Identify voice network and performance issues using system monitoring tools.

* Develop policies, procedures, reporting and documentation for voice system solutions and services

* Manage the implementation and upgrades across multiple Call Manager Clusters globally.

* Cisco Phone Maintenance

* Assist with the production and maintenance of Disaster Recovery and Business Continuity documentation and test plans.

* troubleshooting and timely resolution of faults on the aforementioned technologies.

* Integration and experience with third party applications such as MICROSOFT LYNC essential.

JOB DESCRIPTION

Incident, Problem and Change management on the systems listed below.

* Cisco Call Manager v9

* Cisco Unity v5

* Cisco Unity Connection v9

* IP Networking with Cisco IOS Gateway (SRST)

* Cybertech Voice Recording

* CTI Proteus Call Logging

* ARC Operator Consoles

* Third party applications such as Cisco Unified Applications Environment (CUAE), Click to dial

* Cisco Unified Contact Centre Enterprise

* ICM

* CVP

* Verint Voice Recording

* Time of Day Routing via CUCCX.

REQUIREMENTS:

5+ years experience with IP switched/Router/based networks

Excellent written and verbal communication skills

Ability to lead projects assigned

Knowledge of IP Addressing and subnetting, routing protocols, including EIGRP, OSPF and BGP.

Installation/troubleshooting experience of Cisco H.323 IOS voice gateways, PRI circuits, H.323 Dial peers is preferred

Advanced installation/troubleshooting experience of Cisco hardware/OS software, including 38xx, 39XX, 29XX and 28xx series Routers, 65xx, 45XX, 37xx layer2/3 Switches and VG224, VG202 analog gateways

Advanced Cisco certification is highly desired

3+ years of deployment/troubleshooting experience with Cisco IOS MGCP gateways