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Investment Assurance Consultant (Service & Change)

Eingestellt von Hyphen

Gesuchte Skills: Consultant, Consultants

Projektbeschreibung

Investment Assurance Consultant (Service & Change)

The Investment Assurance team provides oversight and management of the businesses operational activities. It is a varied and interesting area to work in - which is both challenging and rewarding. We are looking for an Investment Assurance Consultant who is enthusiastic and capable of challenging.the way that we work- and who will bring fresh impetus to the team. This role will be focused upon Third Party oversight from a Service perspective and managing operational change initiatives.

This role is to cover a maternity leave for 12 months.

And will be paid Pro Rata on a Salary Basis.

ACCOUNTABILITIES

Service Oversight
. Manage Third Party Providers in accordance with agreed KPI's, SLA's and Contracts. Escalate performance issues as appropriate.
. Ensure all operational reporting is completed to the desired quality for the Board and Forums.
. Ensure achieving value for money in respect of its Third Party contractual arrangements.
. Query Management, resolving operational issues facing the business and its customers.
. Ensure customers are treated fairly (TCF).
. Identify and implement enhancements to the Service Proposition with focus on reducing Complaints and raising Customer Advocacy (ie NPS).
. Responsible for High Risk operational processes from a Customer perspective eg Complaints Management, DPA, Monies Out, Deceased Processes and Call Centre.
. Attendance at the Weekly Issues Calls and Monthly Service Review Group meetings.

Change Management
. Attendance at the respective Change Committees and Forums (internally and externally).
. Manage and oversee the delivery of Operational Change, ACD Funds Change and Mandatory Change (from a Third Party Administrator perspective).
. Provide subject matter expertise to projects, in particular, on operational processes and Third Party contractual matters (and their limitations).
. Challenge Third Party costs in relation to change.
. Ensure Third Parties deliver change to the desired quality and timeframe.
. Ensure all changes are reflected in the Amendment Agreements.
. Escalate operational risks and issues (associated with Change) to the respective Project Managers and the Investment Assurance Manager.

SKILLS AND KNOWLEDGE
. Good understanding of Collective Investment Schemes in terms of their structure and how they are run for the benefit of their customers.
. Knowledge of prevailing regulation within the UK and EU (eg COBS, COLL, CASS, MIFID, UCITS) and how these impact the broader supply chain (eg Fund Accounting, Investment Operations and Administrator).
. Familiarity of key Collective Investment terms eg ACD, ICVC, OEICs, UTs and ISAs.
. Experience of Third Party management in one or more of the following areas. Risk Management, Customer, Change, Relationship and Contract Management.
. Understanding of internal Corporate Governance requirements, for example, the role of the Board and Forums and how to run these effectively. This extends to the management of Conflicts of Interest, Delegated Authorities and Authorised Signatories.
. Knowledge of internal reporting in relation to Risk Management eg Risk Profiling, Breach Management, Loss Event Reporting, Group Policy Attestations and Audit Action Management.

CAPABILITIES
. Good analytical mind, highly numerate.
. Strong written skills, the ability to produce high quality reporting.
. The confidence and ability to challenge.the way we work- suggesting smarter ways of working.
. Provide solutions to business problems.
. Effective communicator both internally and externally. Well-developed relationship and interpersonal skills.
. Hard working.
. Structured approach to work and flexibility to work.on site- and at Third party locations.
. Ability to work independently and as part of a wider team.

Investment Administration (IAQ) is mandatory and/or Investment Assurance Consultants are expected to attain this within 12 Months of being in the role.

Investment Management Certificate (IMC) is desirable and subject to personal aspirations and career development.

Other qualifications which may be beneficial: CISI Risk, Full FPC, Prince 2 or equivalent.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hyphen