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Investigations and Resolutions Executive

Eingestellt von HIBU

Projektbeschreibung

The role holder will be responsible for responding to internal and external customers who contact the Investigation and Resolutions Group. They will provide a single point of contact for these customers during their complaint, ensuring individual and departmental objectives are achieved and satisfaction for the customer is improved.

Role Responsibilities:

◦Build and maintain relationships with internal and external customers to maximise customer experience and therefore satisfaction

◦Respond to and initiate communication with internal and external customers, providing a courteous and professional service at all times

◦Own internal and external customers' issues to ensure requirements are delivered within agreed timescales and to specification

◦Continually develop own knowledge and skills to meet individual and department objectives

◦Proactively identify and implement recommendations to improve processes

Salary: £19000 - £20000 per annum. Date posted: 25/01/2013

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

HIBU