Internet Protocol Telephony Engineer

SUMMARY

- Persons in this position will take direction from senior Service Delivery Voice Engineers in order to implement CISCO UC solutions for our clients.
- Persons in this position will assist in the root cause determination of network and related problems.
- Able to solve complex technical problems, including those which require research and/or extensive analysis in order to resolve.
- Decisions impact both internal organizations and the availability, reliability and resiliency of client networks.
- Primary responsibilities include Site deployments, Test and Turn-ups, and First Day of Business activities.
- Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement correct actions.
- In-depth knowledge of tools, processes and procedures for Network Engineering.
- Excellent communications and interpersonal skills with a professional demeanor to enable communication at all levels.
- Flexible work hours, as deployment activities are normally scheduled for Outside of normal business day times, including weekends

SKILLS:

QUALIFICATIONS

- Advanced knowledge in the area of networking and Cisco UC equipment configuration. Complete understanding of voice/data networking.
- Advanced knowledge of networking protocols (eg H.323, SIP, BGP, VRF's etc), and topologies is required.
- Strong client interfacing skills.
- Understanding of physical and logical layer design and implementation
- Has obtained Cisco Industry recognized certification related to Unified Communications (CCNA-Voice, CCNP-Voice, CCIE-Voice) and demonstrated solid Layer 2 & 3 competencies or is working towards professional, expert or specialty certification with 6 or more years Network support or network engineering
- Technically proficient in the area of voice networking and Cisco IPT equipment configuration, specifically: CUCM(Cisco Unified Call Manager), Unity Connections (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.
- Cisco Call Manager - CM
- Cisco IP Call Center
- Cisco Router commands and troubleshooting
- Cisco Router configuration
- Cisco switching
- Cisco Unity
- IP Networking
- LAN and WAN
- Nortel Router commands and troubleshooting
- Security background clearance
- VoIP technologies
- Bachelor Degree
- CCNA Certification