International Ecommerce & Customer PM

REFERENCE #:
4856WS

INDUSTRY:
FMCG

LOCATION:
Lausanne und Region

START:
ASAP

DURATION:
6 months +

ROLE:
INTERNATIONAL ECOMMERCE & CUSTOMER EXPERIENCE PROJECT MANAGER

MISSION:
-Execute my client E-commerce roadmap with project definition and management
-Support the eBusiness team with UX and User Interaction recommendations and prototyping (wireframes)
-Enhance the web and mobile user experience to increase conversion rates and user satisfaction

MAIN RESPONSIBILITIES:
-SPECIFY AND MANAGE THE FUNCTIONAL EVOLUTION OF MY CLIENT ONLINE BOUTIQUES (WEB, MOBILE) BASED ON THE AGREED ROADMAP.
-Responsible of project definition: Business requirements, tagging, KPIs, SEO, Functional Specifications validation
-Responsible for the graphical design with external agencies
-Responsible for IS/IT integration follow up and coordination
-Responsible for project validation: UAT and MAT
-Responsible for initial deployment: launch pilot market, hand-over to operations, documentation
-Responsible for project communication

CONTRIBUTE WITH THE INTERNATIONAL ECOMMERCE MANAGER TO DEFINE AND SPREAD THE EBUSINESS ROADMAP (WEB & MOBILE, B2C & B2B)
-Project Presentations/sales deck
-Business Cases
-Market and others departments involvement

ANALYZE PROJECT PERFORMANCE:
-Coordinate tagging definition and implementation
-Define and measure Key Performance Indicators

Support the sales channels (Boutique, Trade...) in their digital project by ensuring a seamless user journey with a functional and graphical alignment based on global and digital brand guidelines.

SKILLS:
- Strong expertise in User eXperience
- Strong expertise in User Interaction Design
- Strong Project Management skills
- Strong experience in running eBusiness
- Good experience in Digital Marketing
- Good understanding of web analytics
- Good understanding of web and mobile technologies and ability to interact/challenge with technical counterparts.
- Excellent interpersonal & communication skills
- Ability to work in a multi-cultural environment.
- At least 7 years' experience in delivering Digital and eCommerce experiences (web and mobile).

LANGUAGE(S):
Must speak fluent English and French is a plus.