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Interim Director of Collections

Eingestellt von Hays IT

Gesuchte Skills: Support, Client

Projektbeschreibung

My high profile Financial services client is looking for a head of UK Collections to lead and be responsible for all aspects of Collections & Recoveries across all UK and offshore sites, and all suppliers.

The jobholder will be responsible for maximising the effectiveness and efficiency of the people, systems, balances and processes that are under their control.

Specifically the jobholder will be responsible for:

* Responsible for circa £2.4bn receivables under management, and delivery of associated impairment goals
* Ownership of an annual operating budget of c£33m, with an ongoing focus on operational effectiveness and efficiencies to optimise operating costs
* Ensuring an effective and value adding end to end operating model, and associated processes and policies - driving optimal impairment performance, an appropriate Customer experience and optimised operating expenses - delivered via ongoing continuous improvement initiatives
* Responsible for direct leadership of in house colleagues and activities and effective management of external suppliers

Typically you will have the below experience

Outstanding leadership qualities
Exceptional people management skills.
Extensive experience gained in either senior Collections or senior Operational roles. 
Extensive experience of managing suppliers, stakeholders & customer relationships.
Extensive experience of communications and presentations (including platform presentations), negotiation and influencing
Results focus (Driven by results and ability to focus others in the same way)
Commercial judgment and significant depth of understanding of external economic factors that impact Collections activity 
Excellent analytical skills that can make innovative recommendations from complex data 
Depth of understanding of the complexity associated with forecasting and business modelling for a large operational function 
Extensive experience of financial budgetary management which covers a wide range of complex resources 
Exceptional planning & organisational skills that contributes to their ability to deliver change on time and within budget
Extensive knowledge of those Personal sector products and services that require pre-delinquency, collections and recoveries operational support to maximise income
Knowledge of the of Credit Risk Processes and Financial Impacts
Knowledge of performance analysis methodology, both internal and external to the bank.
Knowledge of Corporate Governance, compliance requirements and internal Risk and Rigor Management
Knowledge of product related business and operating processes and associated systems
Knowledge of initiatives and project changes being made through the change calendar and other areas of Barclays in order to understand and ensure fit of own work
Knowledge of company people policies and procedures
Knowledge of business change disciplines
Knowledge of Process Management and Improvement Methodologies
Knowledge of Strategy, Operating Structure/Interfaces/business processes and product set.
Knowledge of Group structures and interfaces
Knowledge of the economy, market and customer trends affecting the business.
Knowledge of Technology and the impact of technical developments.
Key internal and external senior Stakeholder/supplier and customer relationship management.
Budgetary management and cost reduction experience
Awareness of Internal and external benchmarking practices
Successful delivery of business and cultural change and delivery of associated benefits

For a full brief please send through an up to date CV

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Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays IT