Interim Customer Care Director

INTERIM CUSTOMER CARE DIRECTOR for an extended assignment with a GREENFIELD 2G/3G NETWORK OPERATOR in Afghanistan.

RESPONSABILITIES:

- Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service
- Hire,train and terminate customer care agents
- Work with top management on customer care initiatives,isolate and identify areas of improvement

REQUIREMENTS:

- 7 years customer care management experience within mobile operating companies, including at least 4 years at Customer Care Director level
- Excellent command of English (written & spoken)
- Experienced in development of operational processes & procedures
- Experienced in recruitment, training and motivation of professional staff

Ideally:

- Senior role within the launch team of at least one new mobile operator
- Experience working in challenging environments in the MENA region (eg Afghanistan, Iraq, Iran, Sudan, Libya etc)

START DATE: End of 2012/Beginning of 2013

TERM: Assignment duration will be 6 months (25 weeks) with the possibility to be extended or to become permanent

LOCATION: Kabul, Afghanistan

PACKAGE:
- 800 USD per day, 6-day work week (approx USD)
- Accommodation
- Transport/Flights,consular VISA costs
- Local transport,car,communications
- Per diem of 50$/day for food

Shortlisted candidates will be expected to complete a detailed questionnaire and experience summary form, and to submit this by Tuesday 20th November.