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Intel Level 1 Engineer

Eingestellt von Compucom

Gesuchte Skills: Support, Engineering, Engineer

Projektbeschreibung

*ENGINEERS NEEDED FOR LARGE SCALE INFRASTRUCTURE SUPPORT FOR A WORLD LEADING CORPORATION.* Contact us today to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

The INTEL Level 1 Support role is responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. The candidate in this role will install, configure, and maintain the server environment.

PLATFORM SUPPORT ACTIVITIES

- Support server clustering products, monitor cluster status and resolve issues identified.
- Perform server hardening in line with Customer Minimum Security Baselines and policies.
- Perform file and print server security administration (security and user rights management). Manage disk quotas as required. Check file system and access permissions; provide information to account management team
- Execute storage allocations on platform Servers for both new connections and Servers already connected to the SAN and NAS.
- Review virus scans, assess the scope of damage resulting from any viruses identified, and arrest the spread and progressive damage.
- Monitor and manage virtualization and virtual environment management software, including VMware vCenter and add-on modules.
- Provide support for Virtual Machine Guest and data storage portability (ie, vMotion for VM and storage management).

GENERAL DUTIES AND RESPONSIBILITIES

- Analyze and resolve problems associated with server hardware and applications software.
- Set up user accounts on client's Servers and run necessary system backups.
- Perform proactive and reactive Incident Management including L1 and L2 services.
- Perform active system monitoring and event management including physical hardware status, system and application processes, services, event logs, backups, scheduling, data transfers, resource utilization.
- Co-ordinate remediation efforts with onsite, physical presence, or site services as needed.
- Co-ordinate hardware and/or firmware repair (may include reactive patches).
- Dispatch third party field engineering personnel for hardware or software intervention under the terms of hardware and software support service agreements
- Provide support for root cause analysis and problem review for high impact and/or recurring problems.
- Execute all changes requested, routine maintenance, or emergency break fix in accordance with established Change Management process including stakeholder communications, scheduling, pre and post implementation testing and implementation.
- Perform peer technical review and approval of scheduled changes per client processes.
- Perform configuration management, which identifies and tracks the status of every IT component supporting the customer. This effort includes the management of relationships between configuration items throughout the IT stack.
- Execute site-specific tasks itemized on the daily operational task list.
- Administer all privileged level access requests for all platforms based on defined security requirements.
- Administer all access requests for standard accounts across platforms which are not AD enabled (ie AS400, VMS, DMZ and Non-Centrified Unix) based on client policy.
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported environment.
- Take Windows account management tasks including account creation, disabling and support for any Windows account management software.
- Perform regular deployment of approved patches and updates in line with client procedures including security.
- Perform deployment of emergency patches to supported infrastructure at a pace that bypasses application dependency analysis.
- Perform deployment of patches to supported infrastructure in the De-militarized Zone (DMZ) at the standard deployment rate for such devices.
- Administer and support console and remote access solutions.
- Install, configure and update monitoring agents as required.
- Provide support for Disaster Recovery execution.

QUALIFICATIONS

- Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Minimum of 1 year experience as a Server Administrator in an Application Server environment, ie WINDOWS or similar
- Understanding of SLM and ITIL processes
- Knowledge of SOX environments

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Compucom