Instructional Designer

INSTRUCTIONAL DESIGNER - NEAR BASEL - 100%

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

For our international client based in Basel, Experis is currently looking for an Instructional Designer.

ServiceNow will replace HPSM as the standard IT Service Management tool for all IT solutions/services that use the standard Global IT processes. The training for this project aims to support the replacement of the current IT Service Management tool (HPSM) with a cloud-based ServiceNow and simplification of associated processes. To make this happen the project is looking for a professional Instructional Designer to support the Organizational Change Management (OCM). The contractor will report to the ITSM Next Generation Project Training Lead and OCM Lead.

General information:

- Start date: 21.08.2017 (as soon as possible)
- Latest start date: 01.09.2017
- End date: 28.02.2018
- Work location: Kaiseraugst
- Workload: 100%
- Remote/Home Office: Possible up to 20%
- Travelling: Not required
- Additional information: A team of 5 team members, most interaction with the OCM Lead, Training Lead/Coordinator, SMEs and vendors.

Tasks & Responsibilities:

* Design all training materials for project
* Develops some training materials as defined
* Ensures appropriate end-user feedback forms are implemented in training deliverables
* Design and develops all training deliverables as defined
* Coordinates training material review cycles
* Ensures quality of training material
* Ensures communication between all parties during training development
* Prepare and maintain Role Mapping spreadsheet
* Escalate issues to Training Lead
* Prepare and present weekly training report to OCM Team as needed
* Manage change requests process & approvals, update training plan & invitations due to Role Mapping changes
* Excellent process tracking and time management skills are required to be able to handle a big amount of data manually
* Extremely well organized and structured, in order to handle big quantity of data
* Open minded, willing to learn, cooperative working style, needs to be able to communicate appropriately with different levels

You bring for this role the following qualifications:

* Expertise in instructional design, gamification and inTool training
* Previous experience in pharma industry
* +5 years of experience in excellent writing, editing (photo, video) skills (eg former experience as technical writer)
* Good experience with following tools: Nitro (Bunchball), Walkme, Wordpress, Adobe Photoshop, Camtasia, Articulate 360 (all of those are absolute must haves)
* Fluent in English

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Stéphanie Vogt.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.