Initiatives Manager

Initiatives Manager - Financial Services - 6 Month Contract

Our client a world leading Financial Services organisation are currently looking to recruit a strong Initiatives Manager. The successful candidate will join the Service Management Office and work as the departments Initiatives Manager. You will become the main point of contact within the Service Management function and provide clear ownership for the introduction of new and enhancements to existing services.

Key Responsibilities -
Change Management (For all new/enhancements to services and products).
Planning (Agree and put in place deliverables for internal & external customers, and ensure project plan remains current and the project end date is met).
Reporting (Report project status and progress to internal/external customers).
Engage with customers, help agree/communicate all planned activities. Chair project meetings and run workshops to help promote customer understanding.
Take responsibility for Service Levels, improve current service levels and establish new levels of service.
Work alongside specialists to make sure UAT takes place and is signed off prior to implementation.
Provide post implementation review.

Key Criteria
Knowledge of cards payment/processing industry.
ITIL

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