Infrastruture Engineer/Infrastructure Lead/Infrastructure Specialist

SKILLS:

- Graduate with Experience/Knowledge in Windows Server 2003/08, Microsoft Office Suite 2003/2007/2010, Windows XP/7 and Apple Macintosh Operating systems,
- Active directories, Protocols - LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs, Symantec Backup Exec 11.0 Server and End point protection,
- Network Printers, Scanners, Network Cards, Memory and other peripheral devices, Network Cabling and Hardware testing,
-  IPhone and Blackberry support and Avaya IP Phones.

REQUIREMENT:

- MCSE or equivalent Microsoft certification would be required.
- CCNA certification would be an added advantage.
- The role will involve Support and management of infrastructure services delivery by central infra team (Onsite & Offshore) for UK Customer locations.
-  Responsibilities include Server Side support for Infrastructure (Touch Services), First & Second Level  Support to regional IT team,
- Co-Ordinate and support activities planned by Core Infrastructure team of the client, Virtualized support for unmanned location through educating and empowering identified Super Users,
- Regional Infra team rationalization based on workload sharing by central Infra Team,
-  Validation and resolution of the alert received by way of troubleshooting on the system.
-  It will also involve escalation and resolution follow-up with other parties like vendors & suppliers or central management teams.