Infrastructure Engineer - Citrix Xenapp

Spring Technology is recruiting for an experienced infrastructure engineer on behalf of a global international client. You will have considerable experience providing 3rd/4th level support of Citrix platforms, Windows Server 2003/2008/2012 and Active Directory, all while providing user support for an international company.

Job Purpose:

- Implement and own the Application Lifecycle for a solution
- Ensure the consolidation, technological innovation, evolution and compatibility across IM of solutions
- Ensure that processes are constantly reviewed, improved and harmonized
- Ensure consistent deployment of global workplace, communication and infrastructure solution within the business
- Ensure level 2 support as required for the responsible solution area
- Follow Company Security Policies

Main Tasksown the tools required to support solution and manage solution according to demand.
- Provide 3rd/4th level support for Citrix platform and related components.
- Manage problem tickets and change requests for Citrix platforms, associated login scripts/group policies and hosted applications.
- Coordinate platform changes with local IM Production and SDM (business application owner) teams.
- Guarantee all work is compliant with internal and external audit requirements and complies with financial and legislative requirements (eg statutory, reporting, tax)
- Define solutions according to the agreed SLAs and ensure that the solutions are technically robust and fit for purpose.
- Define and set OLAs as required to build and operate the solution; own the continuous improvement of solutions
- Work with the team to ensure the solutions are fully integrated and designed according to specifications and group standard
- Use continual improvement processes based on strong management information to drive service improvement
- Take into account future requirements from IM quality management covering end-user feedback
- Ensure the solution and underlying services are properly described in solution, service and product catalogue
- Contribute to the development of business cases through the provision of solution options, indicative costs and work effort estimates

Management Responsibilities & Decision Power

- Design approach and creation of function, non-functional and technical design details in alignment with architecture
- Release upgrade cycle for a solution

Professional & Leadership Experience:

- Strong 3rd/4th level support of Citrix platforms: Citrix XenApp 4.5/5.0/6.5/7.6
- Strong 3rd/4th level support of RDS Windows Server 2003/2008/2012.
- Experience of Citrix/RDS platform design/management/governance.
- Experience of Active Directory administration and Group Policy management.
- Knowledge of Scripting tools: VB/KiX/Powershell.
- Knowledge of McAfee antivirus and encryption, or similar tools.
- Excellent communication, meeting and presentation skills.
- Strong organisation and time management skills.
- Experience in working in a Global Company.

Educationwe welcome applicants from all backgrounds.