Infrastructure Delivery Manager

KEY RESPONSIBILITIES

-To manage the delivery of new and replacement hosted infrastructure and environments from request through to deployment. To be responsible for the delivery using agile and more formal techniques as appropriate.
- To own the day to day operational workflow for the delivery of services and solutions. Oversee build activity to ensure implementation proceeds to plan and meets proposed solution.
- To establish and maintain effective working relationships with all stakeholders. Ensure technical and functional implications of project deployment/integrations are fully understood. This will include technical, operational departments as well as third parties.
- To understand high-level technical architecture and be able to facilitate debate and drive decisions on appropriate solutions. Interpreting solution and infrastructure designs for small project and in-house programme delivery.
- To be responsible for administration and the production of documentation, eg project plans, progress reports and to ensure that deliverables are reflective of the relevant environment system documentation.
- To monitor and manage the project processes and ensure that any elements which fail in the workflow are remedied.
- To anticipate, manage and resolve issues and act as the point of contact for the customer within DCT.

REQUIRED KNOWLEDGE & EXPERIENCE

- Track record of delivering IT infrastructure projects within a technically complex and dynamic environment.
-Experience of successfully engaging groups of technical and non-technical stakeholders.
-Working knowledge of Programme Management, eg Managing Successful Programmes (MSP), Prince2 and agile project management tools and methodologies.
-Able to demonstrate strong management skills including project management, financial management, change management and facilitation.
- Strong Diagnostics capabilities - hands on approach capability, technical ownership through to resolution end