Infrastructure Delivery Manager

We are pleased to present this opportunity to you on behalf of our client. They are one of the world's most reputable, financial institutions and as an Infrastructure Delivery Manager you could get unique experiences and have good exposure in the business

Overview of the Role

The candidate will be part of a team of Project and Delivery Managers that are responsible for the end-to-end delivery of infrastructure services across the global bank. Supported by the Account Managers, the candidate will work on initiatives that vary in complexity and spans across the different core businesses. The candidate will also need to collaborate with a number of technical groups which include Systems Integration, IT Risk, Strategy & Architect, Operations, and Networks. The TSAM Project Delivery team is trusted advisors and partners to the Business, providing leadership for technology infrastructure solutions which meets both Business and Technology goals. Engagement is required across both the Business/Application Development stakeholder teams as well as internal TS teams. In this capacity, the candidate will be responsible for their book of work engagements and insuring the delivery of the service or product is completed within time and budget while maintaining a high level of quality and standards.

Main Duties and Responsibilities

Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
Confirm scope across TS, defines implementation approach, track milestones, and manage delivery risksSystem Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service.
Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
Produce delivery plans, minutes, status reports, KPIs, and risk logs.
Communicate with stakeholders and clients at different levels of the organization on status and risks.
Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client's requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
Support our clients and users with their delivery requests through the ServiceNow Ordering Platform.
Maintains quality of service by supporting and adhering to organizational standard operating procedures.

Work Experience Background

The successful candidate will possess the following characteristics:

Leadership quality with the ability to influence and provide clear guidance on their deliverables.
Ability to translate business and organizational contexts to infrastructure requirements.
Organized and manage time effectively with the ability to multi-task several engagements simultaneously.
Negotiate and facilitate conflict resolution with supplier teams.
Innovative and open to try different ideas where it could be beneficial to the environment, clients, and the service deliverables.
Ability to adapt or change to a dynamic environment in order to achieve the objective.
Natural formal and informal communicator.
Outstanding documentation, organization, and problem solving skills.
Team player with supporting and developing the strength of the team.
Contagious enthusiasm fueled by a desire to be best in class.
An extreme high bar for success and a continuous improvement mindset.
Avid consumer of technology and possess a thorough understanding of the value of technology.

Successful candidates should possess the following:

Minimum 5 years combined IT Infrastructure service or delivery experience in a financial institution or comparably large organization. Demonstrated progression in responsibilities.
Extensive experience with working in a global organization involving cross functional project team and client base.
Experience in IT Infrastructure Technology across multiple platforms; Windows, UNIX, Database, Storage, Web Services and networks.
Proven track record in the execution of infrastructure service delivery that meets the client expectations. Possess strong client relationship management experience.
Demonstrated knowledge of Risk Management and maintaining ethical controls.
Proficiency in Microsoft toolset including Excel and Powerpoint.
Strong verbal/written communication skills & ability to interact effectively with various levels of management.
Strong mindset on continuous improvement of our product and service quality.
Demonstrate a strong sense of personal accountability in providing end-to-end service delivery.
Experience in building and maintaining partnerships with various service providers.

This is a great opportunity to grow with an International and reputable organization that offers an exciting working environment. If you fit the specification, please apply!
Good to know you!