Information Technology Technician/Video

Position Summary:
Under minimal supervision, implements, and administers Physical Access Control and Video Surveillance components across the Company.

Job Duties and Responsibilities:
- Install, upgrade, maintain, configure and program Middleware and server applications not supported by General Computing Services (CS). Provide Tier 2 support and act as escalation point for the Service Request group.
- Add, delete or change privileges for users in various applications. Investigate and resolve user access issues.
- Maintain scripts used for reporting, monitoring and analysis.
- Monitor and respond appropriately to alerts and escalate issues as needed.
- Configure and maintain hardware, Provide Tier 2 support and act as escalation point for the Service Request group.
- Diagnose and resolve incidents, and document actions taken in the Remedy system.
- Plan and implement technical change requests using the Remedy system. Participate in district change management meetings.
- Develop and document technical procedures and processes.
- Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity.
- Maintain processes and documentation related to contingency, including isolation testing.
- Research and analyze new physical security technology solutions.
- Ensure application availability by monitoring hardware and software capacity.
- Utilize test environment.
- Resolve incidents.
- Create and update documentation.
- Act as security systems consultant and knowledge provider to areas of the bank impacted by repairs, restacking, or new/closing facilities
- Purchase of equipment and software.
- Schedule system downtime for upgrades or to take equipment offline for service.
- Travel occasionally - up to 20% the time.

Qualifications and Skills:
- Proficient in operating systems, such as Microsoft, Linux, Unix,
- Basic knowledge of database systems, such as Informix, SQL, MySQL and Oracle.
- Proficient in access control systems, such as GE Picture Perfect, Facility Commander. Software House C-Cure/Andover Continuim
- Basic knowledge of Scripting products, such as Bash scripts, Visual Basic Scripting, DOS scripts, SQL scripts and PowerShell.
- Basic knowledge of ticketing systems, such as Remedy.
- Basic knowledge of Microsoft Office products.
- Basic knowledge of computer components, such as Storage Area Network, Servers and personal computers.
- Basic understanding of the TCP/IP protocol suite.
- Basic understanding of the Microsoft Group Policy.
- Basic understanding of file/share permissions.
- Basic understanding of DNS, DHCP and WINS.
- Basic understanding of backup/recovery methods.
- Basic knowledge of surveillance equipment, including cameras, Digital Video Recorders, Network Video Recorders, Card Readers, Motion detectors and intrusion alarms.
- Basic knowledge of work aids, such as blue prints, schematics, and wiring, topology and rack elevation diagrams.
- Basic knowledge of basic hand tools and electrical diagnostic tools, such as multi-meters, toners and punch-down tools.
- Enterprise standards.
- SAFR.
- FISMA.
- COSO/Sarbanes Oxley.
- Treasury standards.
- Board of Governors guidelines.
- EAWeb Security specifications.
- PIV-I standards.
- EIA/TIA.
- System electrical wiring requirements.

Education and Experience:
B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science or related field of study with demonstrated experience, and 5 years of experience, or equivalent experience.

Preferred: - Software House C-Cure 9000 certification
- L-3 Communications Certification
- NICE Vision 2.5 Certification
- MCSE or MCITP
- Cisco Certified Entry Networking Technician (CCENT)