Information Services Specialist

SUMMARY:
This individual will assist in leading large scale testing events and providing critical data for stakeholders management. This role will include coordination of testing events, securing necessary resources for such events, producing reports and interacting with deployment managers and teams.

JOB DUTIES/RESPONSIBILITIES:

- Leading an applications development team that maintains, improves upon, and/or develops new local and/or corporate systems for an assigned department.
- Utilizing in-depth knowledge of a particular configuration of hardware, software, and supporting equipment; designs, develops and implements local and/or corporate systems appropriate to meet user department needs as outlined in user department requests.
- Maintaining awareness of the capabilities and limitations of the particular systems environment.
- Developing concepts for hardware, software or network upgrades or additions based on operational issues, customer needs, customer impacts, and/or industry trends.
- Fostering and maintaining a close relationship with the functional department to which support is being provided in order to understand and anticipate their needs for computer based capabilities.
- Under the guidance of the appropriate manager, working with the appropriate user department staff to define capabilities for the effective use of information in accomplishment of the departments business and strategic goals.
- Coordinating with other members of internal Client divisions, software vendors and the appropriate manager to achieve goals and objectives.
- Ensuring that assigned systems are functioning properly.
- In the event a malfunction should occur, ensuring that the problem is addressed and resolved in a timely and efficient manner.
- Communicating new projects and project results to appropriate manager.
- Providing assistance and training to users and other systems personnel in the understanding and use of programs and systems. Remaining abreast of changes in technology.
- Notifying management of changes, which may impact systems performance.
- Recommending solutions and coordinates approved changes.

SKILLS:

REQUIRED QUALIFICATIONS:

- A 4 year college or university degree and a minimum of 7 years exempt experience in information services.
- Advanced knowledge of and the demonstrated ability to apply data processing philosophies and techniques.
- Advanced knowledge of and the demonstrated ability to apply the various programming languages or financial systems used by the Client's financial division.
- Demonstrated ability to train and advise employees on the use of computers and software packages.
- Demonstrated knowledge of procedures and operations of the functional business areas.
- Advanced ability to motivate coworkers to achieve objectives.
- Advanced ability to successfully lead program and/or software project development teams.
- Advanced knowledge of computer hardware, interfacing of software, desktop support, telecommunications concepts and Data Base Management Systems.
- Advanced ability to identify systems deficiencies and recommend and develop new software/programs to correct the deficiencies.
- Advanced ability to identify and correct systems problems in a timely manner.
- Advanced knowledge of computer operations systems.
- Demonstrated ability to reinforce high quality standards driven by company objectives.
- Advanced knowledge of computer software and how to implement such software.
- Advanced ability to resolve mechanical/technical problems with emphasis on troubleshooting.
- Advanced ability to work independently.
- Demonstrated ability to create and maintain an environment conducive to collaboration across corporate business units and service divisions.
- Advanced ability to listen to others and communicate effectively.
- Advanced ability to perform programming in the various languages used by Client's financial division.
- Must be a self-starter.

DESIRED QUALIFICATIONS:

- Knowledge of the finance industry and experience in project leadership is desired.
- Project Management, HP Application Lifecycle Management and SQL skills are a plus.

CONTENT SKILLS:

- Sharepoint
- HP Application Lifecycle Management
- Six Sigma Tools and Processes
- Project Management
- Microsoft Office - need to be able to utilize MS Office effectively to document process maps(Visio), testing strategies (Word), report-outs(Excel), presentations (PowerPoint)
- System/Database administration experience
- SQL/PLSQL Experience would be a bonus
- Visual Basic with Excel experience would be a bonus
- Experience with meeting hosting software (webex, go2meeting, etc)
- Experience with tele-presence

FUNCTIONAL SKILLS:

- Effective communication skills - convey the right things at the right times to the right people using the right method of communication
- Detail oriented
- Strong facilitation skills
- Ability to manage meetings effectively
- Social Perceptiveness
- Strong conflict resolution skills

SELF-MANAGEMENT SKILLS:

- Team player
- Time-management
- Self-starter
- Dependable
- Stress tolerance - dealing calmly and effectively with high stress situations
- Persistent
- Recognize and solve problems quickly
- Handles change/obstacles appropriately