Information Developer

Information Development includes the development, production, and delivery of information products; part of our software applications. An Information Developer will be responsible for developing online Help systems, technical user manuals and guides, and any additional deliverables necessary to meet product specifications. Experience in Industrial Automation a plus.

THE INFORMATION DEVELOPER WILL:

- Possess strong editing skills
- Deal with ambiguity; research and resolve issues in an agile development environment
- Identify common customer scenarios; plan and design supporting user assistance
- Apply critical thinking about types of information and delivery methods end users need to be successful
- Understand and articulate how your results impact the user experience and ultimately, the business
- Meet commitments and deadlines; recognize and anticipate barriers to completing assigned projects
- Apply tools and concepts to help reduce costs or increase quality and productivity
- Willingly contribute ideas within and across work groups
- Effectively communicate complex information verbally and in writing
- Write and format processes/procedures, following the MS Manual of Style
- Respond with urgency to requests for information and technical assistance
- Work independently, in a fast-paced environment
- Communicate successfully on a geographically distributed, global team
- Learn new concepts quickly
- Demonstrate strong communication and interpersonal skills, with the ability to interact frequently with project managers, software developers, software testers, and other information developers

REQUIREMENTS/QUALIFICATIONS:

- Four-year degree in Technical Communication, Professional Writing, English, or Communications, or equivalent experience (technical or engineering degree with evidence of strong writing ability acceptable)
- Must be able to present a portfolio of writing samples and/or previous work experience
- Five or more years of technical writing experience, preferably in a software development environment
- Experience with the following systems, tools, and technologies preferred:
- AuthorIT
- RoboHelp
- Adobe FrameMaker
- Screen capture software, such as SnagIt
- Graphics creation software such as Visio, Paint Shop Pro, or similar
- SharePoint
- Rational products: ClearCase, ClearQuest
- Microsoft Windows operating systems