Individual Contract Case Owner

INDIVIDUAL CONTRACT CASE OWNER

WILMSLOW

SALARY: £15,000 - £20,000

Founded in 1861, Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £73.5 billion. Group businesses serve around 5.5 million customers and employ 3,160 people. (Figures quoted are as at 30 September 2013.)We offer a range of pensions, protection and investment products, which are distributed principally through intermediaries.

Our vision is to become the UK's leading customer-owned financial services organisation. The specialist businesses that make up the Royal London Group are clearly positioned within their markets and our goal is to provide innovative solutions that match the needs of distribution partners and customers.

An exciting opportunity has arisen for a number of new business case owners to join the New Individual Contracts team on a permanent basis in Wilmslow. You will be required to efficiently set up new customers plans keeping the financial adviser informed at all times whilst building strong relationships.

KEY RESPONSIBILITIES:

. Build and strengthen independent partnerships with both sales consultants and Financial Advisers.

* Effective management of portfolio of cases.

* Identify and remove blockers to providing excellent service.

* Assist in investigating causes of variation in performance.

* Understand the 'systems' capability of the processes.

*Adapt and support sales partnerships with specialist knowledge, outstanding service and tailored communication.

REQUIRED SKILLS:

. Take ownership of service in line with the team purpose.

* The ability to communicate effectively in multiple channels, be approachable and share knowledge/experience.

* Pro-active and use your initiative in improving customer experience.

* Works well as a team and treat your team members with respect.

* Possesses a can do attitude and volunteer for new challenges.

* Excellent PC skills, including experience with Microsoft Office, Excel.

To apply, please use the 'Apply Online' link below.

For any further queries regarding the role, please contact Jasmine Champagnie