Incident & Problem Manager

I have been tasked to identify an experience Problem & Incident Manager to join a Global client based in Antwerp for a rolling 6 month contract.

Unit/Division

The Tandem of Incident

-Monitoring the quality of this service;
-Analysing and optimizing various processes that ensure the optimal coordination between the department and the needs of the business;
-Implementing process improvements from ITIL and COBIT insights, including directing and motivating those involved;
-Taking care of the communication regarding incidents and problems from ITS to internal and external customers and ensuring business relation.

Your Profile

We expect you to:

-A higher education in computer science;
-Has several years of relevant business experience in a similar position;
-Strong organizational ability (technically unnecessary)
-Very strong process oriented;
-A fluent communicator who can communicate both orally and in writing in French and English;
-Have knowledge of ITIL and COBIT; Certifying ITIL is a plus;
-Have experience with project-based work; knowledge of a project methodology is a plus;
-Service and quality-oriented;
-A stress-resistant team player who can think analytically and is strong in planning and organizing.

Please send an updated Cv for an immediate start.