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Incident Manager/Test Manager: French and Dutch Speaking

Eingestellt von Centum Recruitment Limited

Gesuchte Skills: Support, Jira, Client

Projektbeschreibung

Incident Manager/Test Manager: French and Dutch speaking

My client is looking for an Incident Manager/Test Manager Coach to support HRAM team with at least 7 years experience in Incident Management and Software Testing in large ICT Organizations

KEY SKILLS:

- At least 5 years experience as Incident Manager
- 2 years experience as a Test Coordinator/Test Manager
- Experience with HR&O: Knowledge of HR flows and processes
- Experience in writing and executing tests
- Experience with test management tool: HP Quality Centre
- Solid understanding and experience of ITIL Lifecycle and processes
- Experience with Incident Management tools: Peregrine, Jira or equivalent
- Knowledge of industry standards in software testing, especially ISTQ/ISEB
- Project Management skills
- Knowledge of PeopleSoft is considered an advantage
- French or Dutch fluent with a good understanding of the other

RESPONSIBILITIES:

INCIDENT MANAGER

- Communicate, escalate, investigate and facilitate resolution of the deeper issues involved in higher priority incidents
- Provide Tier 1 incident support for all High Priority Incidents
- Work with other teams using ITIL Standards to create the Incident Management Process
- Develops and maintains the Incident management process including documenting process and procedures using ITIL standards
- Act as the central communication point for the follow-up of high priority incidents
- Escalate and notify relevant stakeholders as per End to End Incident & Problem Management process
- Assists the Critical Escalation Management team to write, validate and distribute any required communication that is sent to internal customers and third party vendors
- Send out Executive notifications regarding high priority incidents and root cause analysis findings
- Liaise with peers, support teams, management, and third party vendors

TEST MANAGEMENT ROLE IS LIMITED TO COACHING

Possesses the necessary skills to coach an internal resource on Test Management defined by:
- Defining the acceptance test strategy on risk based approach
- Supervising the definition and implementation of the test plan
-Coordinating the test effort
- Defect management
- Test reporting on progress and quality
- Ensuring test quality through optimization of test efficiency and effectiveness
- Guaranteeing the test plans have been correctly implemented
- Being responsible for the different documents linked to the definition, monitoring and control of test and acceptance test activities

Projektdetails

  • Einsatzort:

    Brabant Wallon, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Centum Recruitment Limited