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Incident Manager (Service/Operations) Contract

Eingestellt von Computer People

Gesuchte Skills: Support, Sql, Client, Biztalk

Projektbeschreibung

Incident Manager (Service/Operations) Contract 12 Months. My client a leading global name in their respected industry is in urgent need of a talented and experienced Incident Manager to join them on a contract basis of 12 months.

As the Incident Manager you will facilitate major incident service restoration with the Service Team, Customer Support and partners (internal and external) to meet/exceed operational/business SLAs and OLAs, you will also provide leadership and drive key decisions during major incident resolution conferences, which includes making business decisions and providing major incident resolution leadership during bridge calls. Candidates will coordinate completion of planned maintenance activities (upgrade and configuration changes) so that they occur with no impact to the stability and performance of the services and Coordinate, lead, and maintain accountability for Major Incident Operations scope for all audits and relevant pre-work.

Successful candidates will have a minimum of 2+ years of proven experience leading major incident resolution conferences in complex, global environments and have previous experience supporting complex Supply Chain systems/operations. Candidates will have proven technical understanding of Microsoft software, eg SQL, BizTalk, SharePoint, and IT systems. You will also have strong, proven, and broad (not necessarily deep) technical background with a focus on Operational tooling (eg monitoring, incident management tools, etc). You will also have a good understanding of software project life cycle and deployment methodologies.

It would be advantageous if you had certifications in ITIL/MOF/ISO 20000 Service Manager certification; ITIL Master Certification - Support Operations or Microsoft Certified Systems Administrator (MCSA) certification (suggested). These are nice to have rather than essential.

If this role interests you then drop me a CV so we can speak in more detail.

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Computer People