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Incident Manager (ITIL v3)
Eingestellt von Centum Recruitment Limited
Projektbeschreibung
We are currently seeking experienced Incident Manager with ITIL v3 process knowledge.
INCIDENT MANAGER
DESCRIPTION:
- Coordinate the critical and complex incidents impacting the distribution channels through the bank delivery centres
- Follow the escalation from stakeholders
- Communicate the incident information to all relevant stakeholders in an appropriate language
- Compile management reports
- Drive and monitor the efficiency and effectiveness of the Incident management process in the distribution delivery centre
- Make recommendations for improvements of the incident process
- Implement the process improvement initiatives
TECHNICAL CONTEXT
- Good applicative and infrastructure knowledge
BUSINESS CONTEXT
- A master or bachelor degree in Information Technology
- An infrastructure and application knowledge (landscape view)
- ITIL v3 process knowledge (service operation)
- Good knowledge of English (spoken and written); Knowledge of French and/or Dutch is an asset.
Contract type: Fulltime
End date: 31/08/2013
Prolongation: Possible
Rate: Negotiable
INCIDENT MANAGER
DESCRIPTION:
- Coordinate the critical and complex incidents impacting the distribution channels through the bank delivery centres
- Follow the escalation from stakeholders
- Communicate the incident information to all relevant stakeholders in an appropriate language
- Compile management reports
- Drive and monitor the efficiency and effectiveness of the Incident management process in the distribution delivery centre
- Make recommendations for improvements of the incident process
- Implement the process improvement initiatives
TECHNICAL CONTEXT
- Good applicative and infrastructure knowledge
BUSINESS CONTEXT
- A master or bachelor degree in Information Technology
- An infrastructure and application knowledge (landscape view)
- ITIL v3 process knowledge (service operation)
- Good knowledge of English (spoken and written); Knowledge of French and/or Dutch is an asset.
Contract type: Fulltime
End date: 31/08/2013
Prolongation: Possible
Rate: Negotiable
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges