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Incident Manager

Eingestellt von Anankei

Gesuchte Skills: Support

Projektbeschreibung

Context
IT Transverse Service / Support Operation / Incident & Problem Management

Function Description
Incident Management: follow up on the incident stock and ensure the communication and coordination for the major incidents.
Problem Management: perform root cause analyses on major and on recurrent incidents to define correct problems. Follow up on their resolution.
Relationship management of external IT suppliers.
Reporting: Ensure a coherent periodic reporting for Incident, Problem and relationship Management
Process: Make proposals for process improvement to the IT MT where relevant and keep the process documentation up to date

Start Date ASAP
Duration 31-12-2016

Location
Brussels

Required knowledge / Experience

Level of education required
Bachelor/Master in IT or equivalent in IT

Languages Requirement
French Fluent
Dutch Fluent
English Fluent

Experience
Minimum. 3 years' experience in IT, Incident and problem management process

Technical Experience
Mandatory
General IT knowledge
Incident & problem management process

Preferable
ITIL processes.

Business Experience
Preferable
Knowledge of a bank environment/services.

Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good relational skills
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment
° Stress resistant, able to manage crisis situations

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Anankei