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Incident Manager
Eingestellt von Anankei
Gesuchte Skills: Support
Projektbeschreibung
Context
IT Transverse Service / Support Operation / Incident & Problem Management
Function Description
Incident Management: follow up on the incident stock and ensure the communication and coordination for the major incidents.
Problem Management: perform root cause analyses on major and on recurrent incidents to define correct problems. Follow up on their resolution.
Relationship management of external IT suppliers.
Reporting: Ensure a coherent periodic reporting for Incident, Problem and relationship Management
Process: Make proposals for process improvement to the IT MT where relevant and keep the process documentation up to date
Start Date ASAP
Duration 31-12-2016
Location
Brussels
Required knowledge / Experience
Level of education required
Bachelor/Master in IT or equivalent in IT
Languages Requirement
French Fluent
Dutch Fluent
English Fluent
Experience
Minimum. 3 years' experience in IT, Incident and problem management process
Technical Experience
Mandatory
General IT knowledge
Incident & problem management process
Preferable
ITIL processes.
Business Experience
Preferable
Knowledge of a bank environment/services.
Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good relational skills
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment
° Stress resistant, able to manage crisis situations
IT Transverse Service / Support Operation / Incident & Problem Management
Function Description
Incident Management: follow up on the incident stock and ensure the communication and coordination for the major incidents.
Problem Management: perform root cause analyses on major and on recurrent incidents to define correct problems. Follow up on their resolution.
Relationship management of external IT suppliers.
Reporting: Ensure a coherent periodic reporting for Incident, Problem and relationship Management
Process: Make proposals for process improvement to the IT MT where relevant and keep the process documentation up to date
Start Date ASAP
Duration 31-12-2016
Location
Brussels
Required knowledge / Experience
Level of education required
Bachelor/Master in IT or equivalent in IT
Languages Requirement
French Fluent
Dutch Fluent
English Fluent
Experience
Minimum. 3 years' experience in IT, Incident and problem management process
Technical Experience
Mandatory
General IT knowledge
Incident & problem management process
Preferable
ITIL processes.
Business Experience
Preferable
Knowledge of a bank environment/services.
Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good relational skills
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment
° Stress resistant, able to manage crisis situations
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges