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Incident Coordinatior

Eingestellt von Lorien

Gesuchte Skills: Support, Client

Projektbeschreibung

Incident Coordinator, Bracknell - Contract - Must be eligible to go through SC Clearance

My client is a Defence company who are currently looking to recruit an Incident Coordinator.

The key experience and knowledge of the Incident Coordinator include:
*Self-Starter, Good Communicator
*Team Player
*Able to demonstrate Customer Service Skills.
*A Service Support Background
*ITIL Management Foundation Courses

The key responsibilities for the Incident Coordinator include:
*Assessing business impact and taking ownership of Major Incidents, demonstrating an understanding of the customers' business and commercial issues.
*Engage across all teams in Service Operations to ensure the appropriate focus and resource is available to restore service to the customer. Once assigned the Incident Coordinator will manage and resolve all issues throughout the life cycle of the incident.
*Communication within the business and to the customer on plans, progress and resolution of Major Incidents. Where appropriate, Post Incident Reports will be generated with the aim improving process and live service.

This is a contract role for an Incident Coordinator working for a top company on a large scale. To apply to the Incident Coordinator Role please send a CV or call to discuss.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Lorien