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Incident and Problem Management Engineer - Stockholm/Sweden

Eingestellt von Manning GmbH

Gesuchte Skills: Network, Engineer

Projektbeschreibung

INCIDENT AND PROBLEM MANAGEMENT ENGINEER - STOCKHOLM/SWEDEN

1x Incident and Problem Management Engineer is needed on contract basis in Stockholm Sweden for one of our prestigious clients in telecommunications. There is potential chance of turning into permanent contract after 6 months. Fluent English is required for application.

Responsibilities:

- Incident and Problem Management (IPM) Engineer has overall responsibility to fulfil contractual incident SLA  towards customer and associated financial targets (Credits/Debits).
- IPM Engineer is SPOC for the incident from all interfaces and Third parties.
- IPM Engineer has responsibility to setup the emergency and crisis teams at severe network fault situations and shall lead and manage to network restoration process, reporting and lessons learned reporting.
- Establish and set up the war room or telephone bridge for quicker resolution of the service.
- Manage coordination between different Back Office organizations, and third party involved in incident.
- IPM Engineer should be overall responsible for problem management. Setup of problem investigations, drive regular reporting, information to customer etc.
- Responsible for managing coordination between problem resolving BO units, Third party and the customer
- Performance management and daily/regular PM analysis of the network KPIs and service delivery KPIs.
- Daily tracking of all the problem tickets and progress towards closure. Handling of network quality issues that cannot be pinpointed to specific technical areas. Drive quality and network problem investigations and proactively drive quality initiatives to secure robust operations and network performance.
- Responsible for managing escalations for incidents and problem management.
- Establish and manage the organization of Back Office Managed service delivery organization, including driving and handling of requirements of management, technical staff and 3rd parties.
- To ensure that for service restoration the security or quality guideline are followed strictly.
- Development and setup of Business Continuity Plans and ongoing development of such plans.
- Drive and lead Problem Management investigations and  other quality investigations in the Network or for the Service delivery
- Drive and establish tests and verifications of the robustness of the operations
- Setup and develop necessary functions and support functions for Incident Management and BCP for the MS Operations

Qualifications:

- 8-10 years of working experience in Telecommunication or IT industry, experience in Back Office operations of Telecom networks/IT industry in multi-vendor scenario and leading such functions at Operator or Vendor.
- Good general knowledge in Mobile Telecom (2G,3G,4G), and developing technologies in  Telecom and/or fixed Telecom or IT.
- Computer and general IS/IT knowledge and general programming skills.
- Mobile and/or fixed telecom experience with O&M
- Long and in depth experience in O&M, including processes for operations and mainteance, for mobile and fixed telecom networks.
- Good experience in ITIL, ETOM, and other processes and standards for Telecom and IT operations.
- Emergency restoration procedure and processe. Safety and security procedure
- Experience as test leader or troubleshooting of complex network and system faults.
- Project management experience

If you are interested in this role, please send your updated CV in English and Word format with reference JSJO/IPM-4316

Projektdetails

  • Einsatzort:

    Stockholm, Schweden

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Ingenieurwesen/Technik

  • Skills:

    network, engineer

Manning GmbH