Import/Export Customer Service Representative Job

IMPORT/EXPORT CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in WILMINGTON, DE.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Import/Export knowledge
- Sarbanes -Oxley

WHAT YOU'LL BE DOING:

- Responds to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.
- Must obtain a thorough working knowledge of the export/import system and all applicable policies and procedures.
- Order entry, country requirements, pricing, documentation and invoicing is required. This position offers the incumbents the opportunity to become proficient in many areas including various instances of SAP-R3.
- This position will work with all levels of SBUs including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.
- Responds to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.
- Requires a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

WHAT YOU NEED TO BRING TO THE TABLE:

- Demonstrated proficiency as a Customer Service Representative and/or International Customer Service Representative.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
- Ability to identify areas for improvement and implement change.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
- Working knowledge of SAP-R3 preferred.
- Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Patty Martin

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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