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Implementation Scheduler

Eingestellt von CompuCom

Gesuchte Skills: Support, Sql

Projektbeschreibung

IMPLEMENTATION SCHEDULER CHICAGO, IL 7 MONTH CONTRACT, EXTENSION POSSIBLE

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

The Implementation Scheduler will assist with daily scheduling requirements associated with converting 25,000+ enterprise end users to Windows 7. The Scheduler has a unique challenge to ensure each end user in the corporate environment meets the deployment criteria and coordinates the schedule and requirements for conversion.

RESPONSIBILITIES

- Follow a pre-conversion checklist which includes distributing a series of email communications, reviewing business unit deployment criteria, validating application and hardware readiness for each end user.
- Create a detailed user-level schedule based upon location deployment order, user grouping within locations (eg floor or building), user application requirements and application readiness, and other user and business variables.
- Work closely with Support Lead to facilitate user reschedules.
- Supervise a team of schedulers who will schedule the migration in a deployment management tool.
- Send emails to migration automation (SCCM) team with CSV file of the upcoming users/PCs scheduled for migration. Handle exceptions and work with the customer team to find solutions.
- Balance implementation scheduling with end user readiness and technical support availability to meet daily conversion quota.
- Responsible for ownership of all customer scheduling issues/needs that are voiced or observed and acts appropriately.
- Generate and send out status updates on a daily basis; tracking conversion milestones, rescheduling requests and issues.

QUALIFICATIONS/SKILLS

- Experience scheduling and coordinating large scale IT projects
- Good understanding of technological and business issues that affect users
- Proven ability to prioritize and evaluate competing criteria based on an established set of rules
- At least 5 years experience in project/resource management
- Advanced Excel skills
- Remedy (or other incident tracking tool) experience
- Experience with large rollouts/implementations
- Strong categorization skills required
- Exceptional communication and customer service skills
- Capability to assist in work flow software tools, such a SQL database

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our Website.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, sql

CompuCom