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Implementation Lead

Eingestellt von Jobs At Capita

Gesuchte Skills: Support, Natural


Vacancy Description:


Capita, FTSE 100 and Leading Business Process Outsourcer, is seeking an Implementation Lead to work on a transformation project till April 2013, this is a fixed term contract PAYE. Role is to oversee and direct the delivery and installation of equipment to sites around West Sussex and be responsible for the activities of installation teams and deployment floor walkers.

Responsibilities include:

*Act as part of a partnership-wide team including Business Change and Training team representatives.
*Liaison with Project Manager before, during and after the deployment.
*Acting as the point of technical escalation for customers technical issues, most of which you will be able to resolve.
*Completion of technical sign-off checks for the deployment.

Essential Experience/Skills:

Good understanding of what ITIL is and its basic components - knowledge gained by personal research will be sufficient as a minimum.
Good working knowledge and experience of MS Windows XP and Windows 7 in an enterprise environment.
Detailed knowledge and experience of PC and Laptop hardware and component technologies.
Experience of working in a 1st and 2nd Line corporate IT support environment.
Experience of floorwalking and dealing with IT issues

Desired Experience/Skills:

Working knowledge of local government application sets.
Amdoc's Clarify or any other helpdesk call management CRM system.

Personal Attributes:

Able to sustain lengthy periods of concentration.
Ability to learn quickly.
Be self-motivated and self-reliant.
A natural interest in IT and an inquisitive mind.
Able to demonstrate initiative and ownership of incidents.
To be able to produce clear and well written case notes.
Maintains professional, service-minded attitudes and behaviours and personal appearance.
Excellent customer service and interpersonal communication skills.
Demonstrable flexibility of approach to meet customer service needs
Able to be mobile and visit different sites so ideally require applicants to have a valid driving license and have access to a car.
Willing to undergo CRB Check if successful

Please apply now for immediate response.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Jobs At Capita

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