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Im & T Junior Technician

Eingestellt von Pertemps Recruitment Partnership

Gesuchte Skills: Support, Client

Projektbeschreibung

Details of duties and objectives involved

There are key objectives and deliverables required.

Incident and Change Management and resolution per ITIL standards

My client is looking for a IM & T Junior Technician

The primary duty will be Service Desk provision.
Supporting Support Desk and IT colleagues.
May be required to participate in detailed call/process analysis and input to CSD/IT processes and procedures.
Liaising with suppliers and customers to ensure that incident recording and reporting is consistent with departmental standards and customer requirements
Receiving, logging and progressing Customer Calls, by phone or email - calls relate to IT, information, FOI, telephony, printing etc matters
Following up calls and keeping customers informed of progress
Understanding (and application) of ITIL and incident and change prioritisation
devising and producing service statistics and reports for internal management and monitoring purposes and for publication to external customers
Understanding and resolving incidents at point of contact, ranging from straightforward password resets through to more complicated issues eg data access and software issues. Use remote desktop capability as necessary.
Referring calls to relevant support groups for resolution, and controlling/monitoring progress of calls
Receiving and understanding requests for access to data and actioning them according to strict rules in force
Control and management of NSS telephony system(s)
Control and action external (ie Health Board) access to national data sets
Understanding major incidents and activities, drafting and issuing notifications to NSS accordingly
Asset control (hardware and software) including responsibility for accepting delivery of IT equipment
Become proficient in use of our OST (Changepoint, Organisational Support Tool) for recording and updating calls
Participate in any and all IT or customer projects or activities with a service element to them
Participate in keying of sensitive medical data
Recording and actioning information requests including Freedom Of Information requests

Pertemps is an Equal Opportunities Employer

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Pertemps Recruitment Partnership