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ICT Service Portfolio Controller 80%

Eingestellt von RM IT Professional Resources AG

Gesuchte Skills: Controller, Client

Projektbeschreibung

ICT Service Portfolio Controller 80% wanted for our Thun based client in the Government sector.

YOUR EXPERIENCE/SKILLS:

- Qualification in Service Management and Processes along with analytical skills and structured working methods
- Profound knowledge of ITSM Suite Assyst Ticketing System, SAP BI Reporting and Excel is a big plus
- Strength in independent and self-reliant action in the field of Service Management
- Talented in customer communication along with quick comprehension
- Languages: fluent English and German both written and spoken

YOUR TASKS:

- Being responsible for the monitoring of the ICT service portfolio and the associated IT products for completeness of data
- Creating customer-specific solution offers and maintaining the offer portfolio as well as establishing SLA's and framework agreements between IT and the business partners
- Assisting for the adjustments to the product catalogue, product descriptions, price list and illustration in the shop
- Supporting the preparation of deviation and bottleneck analyses along with identification of consequences
- Measuring and evaluating service KPI and identify consequences as well as processing and allocating of tickets in the service portfolio
- Acting as contact person for complaints and fulfilling invoicing and reporting

START: ASAP
DURATION: 05MM+
LOCATION: Thun, Switzerland
REF.NR.: BH13169

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND?

In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more

Projektdetails

  • Einsatzort:

    Thun, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RM IT Professional Resources AG