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ICT Service Delivery Team Leader - Service Desk - ITIL - Council - SLA

Eingestellt von Executive Resource Group Ltd

Gesuchte Skills: Support

Projektbeschreibung

ICT SERVICE DELIVERY TEAM LEADER - SERVICE DESK - ITIL - COUNCIL - SLA - SDM - ICT STRATEGY

I am currently recruiting for a ICT Service Delivery Team Leader on behalf of a council based in the South West.

As a Service Delivery Team Leader, you will be responsible for managing the ICT Service Desk Team.

The IT Service Delivery Team Leader leads the delivery of IT operational activity and services. They will actively quality assure the team's service provision and will be accountable for the performance and efficiency of the team, which includes the performance of the processes, adhering to Service Level Agreements (SLA) and escalations, managing delivery capacity, allocating resource to meet priorities and resolving service issues.

The postholder will also liaise with key customer contacts on issues and SLA performance and will act as an escalation point and will therefore need the skills, ability and experience to provide an excellent customer experience.

Working as a cohesive team, the team leaders will develop ways of working to manage common infrastructure, ensure maintenance and support contracts are in place and to establish and manage resource plans.

The Team Leaders will be expected to take the leading role in managing one or more IT functions including but not limited to security, problem management, incident management, continuity management and monitoring of SLA adherence

This role will cover the following area:

SERVICE DESK

The postholder will manage the Service Desk Team and will be responsible for the performance and efficiency of the team as well as taking responsibility in one or more functional area.

ICT SERVICE DELIVERY TEAM LEADER - SERVICE DESK - ITIL - COUNCIL - SLA - SDM - ICT STRATEGY

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Executive Resource Group Ltd