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ICT Event Manager/ITIL/Delivery Team - 6 Months or Perm

Eingestellt von EDT Global

Gesuchte Skills: Support, Design

Projektbeschreibung

- Initial 6mth Contract (with extensions)
- Canberra based role
- Immediate start available

EDT Global are working with an established organisation that are looking to engage an experienced Event Manager on an initial 6mth contract basis in Canberra, ACT that will be responsible for the management of complex ICT Events that span across multiple support teams to ensure completeness of work instructions, including mapping go integration points with other relevant ITIL PROCESSES, procedures and work instructions.

YOU WILL BE INSTRUMENTAL IN THE FOLLOWING FUNCTIONS;

- Co-design in a multi-service provider environment global 'EVENT MANAGEMENT POLICIES AND PROCESSES'.
- Govern the EVENT MANAGEMENT process in line with specified governance management framework.
- Identify critical success criteria and develop KPIs that can adequately measure success.
- Provide education and training to all users of Event Management across the multi-vendor environment.
- Ensure complete end to end documentation for aspects of Event Management practices.
- Drive and manage the Continual Improvement Plan in relation to EVENT MANAGEMENT.
- Implement and manage the ITIL MATURITY IMPROVEMENT PLAN.

REPORTING TO THE SERVICE DELIVERY MANAGER, YOU WILL BE RESPONSIBLE FOR;

- Consistent monthly achievement of SLAs and KPIs (95% minimum target)
- Ensure value for money is realised from the EVENT MANAGEMENT activity
- Ensure COMPLIANCE to the Event Management processes
- Drive and manage the Continual Improvement Plan in relation EVENT MANAGEMENT
- Provide a high levels of customer service resulting in positive customer and partner experience
- Manage and deliver to all specified contract requirements

To be considered for this role you will have a minimum of three years ICT EVENT MANAGEMENT experience, preferably within a multi-vendor environment, be qualified in a related ICT field, hold a ITIL CERTIFICATION and preferably an IT Industry certification eg MSCE, CCNA etc.

YOU WILL BRING AN IN-DEPTH KNOWLEDGE OF;

- Developing, implementing and maintaining processes and procedures.
- Managing data and ensuring quality and accuracy.
- Leadership and decision making.
- Conducing data and process auditing and quality assurance.

ALL APPLICANTS MUST BE AUSTRALIAN CITIZENS

If you have the experience, are an Australian Citizen and are looking for a new role that will test and challenge you on a daily basis

Projektdetails

  • Einsatzort:

    Canberra, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

EDT Global