Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

I.T Integration Ticket Owner Informatica or SAP

Eingestellt von Next Ventures Ltd

Gesuchte Skills: Sap, Client

Projektbeschreibung

Next Ventures is urgently looking for an INTEGRATION TICKET OWNER. The resource will join a team of IT professionals involved in solution delivery and maintenance activities to the Informatica/SAP landscape of client.

Tasks:

Take the ownership of all incoming incidents and operate as the primary level of escalation independent of the issue identified.

The Integration Ticket Owner will:

- Gather all the information needed to start an analysis;
- Do the tracking of the problem, at least in a basic level, to identify the root-cause application and hence assign it to the appropriate team, considering also the SLA deadlines and ticket assignment criteria;
- Settle on a temporary workaround (based of the information provided) to solve quickly the issue;
- Monitoring the progress of the solution applied and guarantee that customer, reporting through the LIL Local Flyers/Local IT POC and involved teams, have a cross view on the ticket status;
- Assume the leadership to plan, monitor and find an arbitration point between all teams required in the solution;
- Ability to follow-up its resolution information and drive it across teams and components.
- Accountable for managing the life cycle of the incident and assure that the incident resolution is taking into account the SLA.

Technical skills:

- Experience in Managing Maintenance Teams (BAU);
- Leadership;
- Proactive skills (is a must);
- Degree in a relevant area, such as, Computer Science, Management;
- Availability to work out of regular hours and weekends if needed;
- knowledge and experience on Informatica as a plus

Start date: Immediate
Location: Lisbon
Duration: 4 months

If you feel this role could be of interest then could you please send your CV and we will call you back TODAY to discuss further with a view to securing an interview as soon as possible. We look forward to hearing from you.

Projektdetails

  • Einsatzort:

    Lisboa, Portugal

  • Projektbeginn:

    asap

  • Projektdauer:

    4 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, SAP Entwicklung

  • Skills:

    sap, client

Next Ventures Ltd