Human Resources Operations Administrator - 1 year FTC (perm poss)

We are currently recruiting for a HR Operations Administrator on a 1 year fixed term contract basis, although there is a possibility that this position could become permanent. This position is working for one of our large global pharma clients based in Surrey.

The HR Administrator provides support for the administrative HR processes within the company's cross divisional HR shared service. This includes providing technical support to employees for self-service functionalities and any other HR systems along with administration of a wide range of HR/payroll related processes.

The major accountabilities of the position are as follows:

Employee Queries:

* Is first point of contact for Employees, Managers and divisional HR seeking support on HR processes, policies, data and applications
* Is responsible for the rapid and efficient resolution of standard/routine requests for support or information
* Escalates requests which cannot be resolved directly to the appropriate experts
* Follows-up on cases, keeps the customer informed and feeds back resolution
* Stays up-to date with changes in client organisations

HR Administration & Data Management:

* Executes HR Processes and completes relevant administration and data maintenance as defined in process documentation including:
* Personnel Administration (eg New Hire/Onboarding, Organisational Changes, Payments & Allowances and Terminations), Position Maintenance, Absence.
* Providing key employee documentation, like employment contracts, documenting new hires/rehires, changes to terms and conditions and any other HR or pay related communications, eg Long Service Awards etc.
* Completing key actions for terminated employees
* Implement Data Changes, including providing support for Mass Data Changes
* Update and maintain Organisation structure
* Update information on the applicant tracking system or provide selected administration support to recruitment activities as required (in some business areas only)
* Ensures all documentation generated or provided by other HR areas is stored appropriately so the company remains in compliance with relevant legislative requirements
* Implements overpayment process and recover overpayments from employees on requests referred from National Payroll Manager
* Actively exchanges relevant information with client organisations
* Provides reports and documents to HR & Line customers

General:

* Updates any work process tracking systems (when implemented) to ensure service SLAs and quality measures are accurate
* Supports the business and associates in the self-service functionalities available in the portal
* Monitors centralised cross divisional HR service inbox or other team wide communication channels and ensures any associate or manager submitted items are actioned.
* Provide other support to divisional HR teams, or work on various special projects as required.

* Other activities as required, or as the business changes or the role evolves.

Experience and qualifications:

* Commercial or administrative education
* Excellent spoken and written English
* Ideally you will have some prior experience in HR, or other administrative experience gained within a call centre or shared service type environment
* Prior experience with HR SAP system is essential, including organisational management, personnel administration and absence management

hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.