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HR Services Support Specialist

Eingestellt von Swan It Recruitment Ltd

Gesuchte Skills: Support, Client

Projektbeschreibung

Position Summary:

(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)

Supports functional operations support activities related to HR Services This position requires an ability to manage all functional operations aspects of the assigned product(s) and to coordinate these activities with the associated central team groups. This function will also work closely with business product owners and sponsors, as needed, to ensure success of this support function

Essential Functions of the Job:

(Identify and describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

* Builds and maintains effective working relationships with HR Services, client, vendor and IT Services teams as needed.
* Supports and manages all aspects of functional operations activities for Learning tools supported by HR Services - LPSS. ( for example EY Leads, CVA, NextGen)
* Assist, where needed, in the preparation of the demand process business case.
* Coordinate, along with the IT Services team, the delivery of product updates and enhancements.
* Acts as the primary escalation point on product or service related issues.
* Identifies and communicates impacts of solutions to affected products/services managers.
* Liaison with global/area working groups as needed.
* Support strategic product direction set by product sponsor/owner.
* Manage the lifecycle of defects and enhancements using established processesthese may be technical, managerial or behavioral in nature.)

* Good interpersonal, communication, organizational, project management and client service skills.
* Ability to work virtually, across multiple countries, areas and cultures and team effectively with clients and other team members
* Ability to react appropriately during crisis situations
* Solid research and analytical skills
* Ability to produce detailed, relevant documentation and reports as required
* Ability to perform the job function with minimal supervision
* Demonstrated proficiency in MS Office, Notes applications and basic knowledge of MS

Project.

Job Requirements:

Education:

(What is the minimum level of education needed/suggested to perform this job?)

*
Bachelor's degree in computer science or business related discipline (business analysis, project management..etc) or business process certifications (PIMBOC..etc) is preferred.

Experience:

(What is minimum number of years needed/suggested to perform this job?)

* Approximately 3-6 years or more in a medium to large (complex) functional operations management activities (business development, relationship mgmt, project management training, business analysis).

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Swan It Recruitment Ltd