HR Service Desk Associate

Harvey Nash is looking for a HR Service Desk Associate for a 11 + month project in Switzerland.

The role is for a candidate to maintain all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA.

You are responsible for
- Supporting HR Business Partners, Line Managers and Employees for operational daily questions and ticket resolution and Supporting the HR Admin Service Manager around operational HR Admin tasks and issues
- covering services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit
- Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P ensuring customer satisfaction while focusing on fast, qualitative and adequate service delivery
- Operating the CISCO telephone hotline and treating customer requests with team availability during office hours
- Ensuring appropriate Ticketing Tool usage
- Providing support to the overall HR Admin team and contributes in reaching the team goals
- Supporting in improving various HR processes; as required, taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support)

Requirements

- 1-3 years in HR or other administrative experience
- Commercial degree, further education in the HR services area (Personalsachbearbeiter/in or adequate education)
- Experience with SAP HCM
- Experience as project manager
- Experienced with Ticket Tool
- Experienced in working for a Service Environment
- Good spoken and written English and German, other language skills is a plus, eg French, Italian

Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.