HR Service Desk Associate

Harvey Nash is looking for a Service Desk Associate for a 8 month project in Switzerland.

The HR Admin team covers services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit.

You are responsible for:
- Maintaining all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA
- Performing service delivery according to the HR Policies and Standards
- Supporting HR Business Partners, Line Managers and Employees for operational daily questions and ticket resolution and supporting the HR Admin Service
- Managing around operational HR Admin tasks and issues
- process creation, review, validation and implementation within HR Services Switzerland
- Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P&S and internal work instructions
- Ensuring customer satisfaction while focusing on fast, qualitative and adequate ser-vice delivery
- Operating the CISCO telephone hotline and treats customer requests and ensuring with team availability during office hours
- Ensuring appropriate QUEST Ticketing Tool usage
- Providing support to the overall HR Admin team and contributes in reaching the team goals
- Supporting in improving various HR processes and taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support).

Requirements:

- 1-3 years in HR or other administrative experience
- Commercial degree, further education in the HR services are (Personalsachbearbeiter/in or adequate education)
- Experience with SAP HCM
- Experienced with Ticket Tool
- Experienced in working for a Service Environment
- Good spoken and written English and German, other language skills is a plus, eg French, Italian

Are you available immediately, have experience working within a Life Science company?

Please send your complete CV (Word documents preferred)