HR Identity and Access - HR Support Analyst

A Leading Financial Institution are looking to hire an experienced HR Senior Support Analyst- Covering Identity and Access Management HR Systems.

CORE PURPOSE OF THE ROLE
* Ownership and accountability for the detailed planning of HR Systems resources to support the HR project and change portfolio
* Documentation to support resource planning, risks/issues and dependencies, project plans and Implementation schedule of events
* Representation at core project planning meetings, representing HR Systems on specific deliverables
* This role may also require flexibility and some cross skilling in order to maintain service levels

KEY ACCOUNTABILITIES
* Proven ability to provide specialist technical input for Service Support related issues caused by associated products, processes and people.
* Build an understanding of the HR specific areas of support and technical expertise/environment together with an understanding of the specific business area and colleague populations that are supported
* Previous experience of operating as a fully competent analyst/Co-ordinator in a Service Delivery environment working primarily unsupervised.
* Must be responsible for managing own time effectively, including the prioritisation and organisation of tasks and managing queues.
* Previous experience of working with colleagues and users on the resolution of complex IT customer problems, queries and requests eg. Project delivery and customer service
* Must set challenging objectives for themselves in conjunction with their Service Lead
* Ability to guide and support less experienced members of staff, and cascade key messages around project delivery and technical aspects
* Provided guidance to small/medium sized projects processes and procedures
* A very good understanding of the system support tools used within the Service Desk.
* A very good understanding of the Business Areas supported and it's critical systems in order to appreciate the impact of outages upon their service.
* Very good written and verbal skills and ability to communicate technical information to customers and colleagues appropriately at all levels.
* Detailed understanding of ITEC and SOX Compliance

KEY CAPABILITIES, KNOWLEDGE, SKILLS AND EXPERIENCE.
* Must have significant prior experience of and be able to demonstrate successful performance in a similar role.
* Excellent organisational and communication skills
* Experienced in working within a Service Management environment with a very good understanding of the processes, procedures and system support tools used within an IT environment.
* Highly articulate and driven, with the ability to escalate and delegate as required.

This position requires:

Mandatory
* Demonstrate very good analytical problem solving skills
* Demonstrate a proven ability to provide specialist technical input for Service Support related issues caused by associated products, processes and people.
* Demonstrate a detailed understanding of own area of technical expertise/environment together with an in depth knowledge of the specific area of the business in which they operate
* Proven ability of managing own time effectively including the prioritisation and organisation of tasks and queue management.
* Demonstrate the ability to, guide, support and train less experienced colleagues.
* Demonstrate previous experience of working with colleagues and users on the resolution of complex IT customer problems, queries and requests
* Demonstrates very good written and verbal skills and the ability to communicate technical information to customers and colleagues appropriately at all levels.
* Evidence of taking ownership for own development plan and also department Service Improvements
* Very Good understanding of the system support tools used within UAM & CITSD

Desirable
*Demonstrates a detailed understanding of ITEC and SOX Compliance.