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HR Direct Specialist (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Design, Support

Projektbeschreibung

REFERENZNUMMER:

326752/9

IHRE AUFGABEN:

-Take part in German customer meetings on premises, discuss the customers requirements and present possible technical solutions for it
-Evolving and specifying technical solutions for the customer requirements (voice processing and routing of incoming calls, Interactive Voice Response IVR, Automatic Speech Recognition ASR) for user
-Run meetings with 3rd party solution element provider and CRM provider
-Write the technical concept doc for the customer
-Define and update the 3rd party specification document (Word, Visio, Excel)
-Support System Design team in how to monitor and report all aspects of the service
-Support Service Design team in how to integrate into the inlife service (config + incident handling)
-Verify the technical aspects of the 3rd party contract
-Verify and control the technical aspects of the 3rd party delivery
-Design & document migration scenarios, define test cases for testing the Voice Drop & Blast solution at customer premises and run test cases
-Write end user/training documentation
-Handover to Service team for configuration and service

IHRE QUALIFIKATIONEN:

-Cisco CCNP/CCIE Collaboration experience
-Contact Center Design experience
-Cisco UCCE and CRM Integration experience
-UCCE related skills

WEITERE QUALIFIKATIONEN:

System architect, Software architect

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland

  • Projekte:

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