HR Advisor with Strong Customer Focus

The primary function of the role is to support employees across the bank meet their HR needs. The position is within a contact centre environment with emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system.

The hours of service centre operation are between 8.30-5.30pm Monday - Friday, requiring reliable flexible individuals to accommodate the work schedule.

Key Responsibilities
Ensure a positive experience for all employees by providing excellent service at all times
Take internal calls and web based queries and provide best resolution and support
Log all inbound calls and updates into a call loggingpractical knowledge of HR IT Systems (Oracle, Siebel) desirable
Ability to work effectively in a fast paced environment
Resolution and results driven with a flexible and can-do attitude
Experience of working within a customer service environment
Risk awareness - handle confidential information with due diligence
Maintain and promote relationships with the wider HR colleagues and teams
Accuracy and attention to detail - recording detailed notes in the call logging system and responding to all queries with accurate information
Ability to multitask and prioritise workload

Desirable
An overall knowledge and experience of providing an HR service within the financial services industry, preferably in a contact centre environment, is desirable but not essential. Good administrational, MS Office skills and customer service skills are a requirement for this role.

* The hours of service centre operation are between 8.30-5.30 Monday-Friday rotating weekly. Requiring reliable, flexible individuals to accommodate the work schedule.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.