HR Advisor - AXA Wealth, Lytham

HR Advisor -AXA Wealth, Lytham 3 months initially - £9 - £10 per hour

Purpose Of Role:
To work as part of the HR Services Customer Contact Administration team to deliver a quality and timely administration service to the business. Prioritising your own workload to ensure delivery within agreed SLA's in a consistent proactive manner, identifying and mitigating risks and keeping up to date with new legislation, internal changes in procedures and AXA policies.

Key Accountabilities:
*Provide prompt, efficient and high quality administration, advice and guidance to all AXA UK customers, managing customer's expectations in relation to HR Services Operational & Service Level Agreements
*Provide excellent customer service evidenced by demonstrating contracting using active listening, questioning/probing skills to diagnose the root causes, whilst building rapport with the customer and ensuring that solutions are implemented and establishing what further action is required
*Ensure work logging for recording and statistic purposes is maintained and up to date on a daily basis, escalating any major workload issues/backlogs and peaks/troughs of work to the Team Leader where necessary
*Consistently and accurately capture and record data and advice to support verbal advice provided, deal effectively and positively with any escalated customer query and provide a comprehensive audit trail.
Respond positively to customer feedback

Skill and Experience
*Understands and demonstrates importance of Data Protection and its associated risks.
*Proactive approach to managing large workloads and ability to take the initiative and multi task
*Excellent administration and organisation skills
*Computer literate with a good understanding of IT tools and Microsoft software packages, demonstrating accuracy and speed when updating relevant HR systems..
*Through understanding of all HR Services systems & processes
*Excellent written, verbal and interpersonal communication skills.
*The ability to coach, negotiate and influence Managers over the telephone.
*Ability to demonstrate risk awareness and impacts of risk.
Behaviours:
*Customer focussed
*The ability to work under pressure
*Maintains energy and motivation levels
*Understands and demonstrates the need for customer ownership
*Flexible to meet the needs of a team

It is essential you have commercial experience of the above. If you're interested in this vacancy, please forward your CV to Matthew Taylor for review.

Applicants should show all relevant skills on their CV.

Please send CVs for a quick response to: (see below) 

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.